(OPINION) Distress and hopelessness are typically met not with plans of action or offers of assistance, but with a pat on the head and 15 different versions of ‘You can do it” or “You’ll survive.” But not everyone can do it, and people die. There are horrors beyond our control. No amount of cute and sweet clichés will save the heartbroken and the hopeless. Such phrases may, however, make them feel isolated and even more vulnerable.